PSL 604 GPS • Governance, Public Sector & Finance 8 CPD Points NITA Accredited

WORKPLACE COMMUNICATION, EMOTIONAL INTELLIGENCE & CONFLICT RESOLUTION: MANAGING RELATIONSHIPS, DIFFICULT CONVERSATIONS & WORKPLACE COLLABORATION

Workplace relationships require clear communication, emotional intelligence, constructive conflict resolution, and collaborative engagement that strengthen teamwork, enhance productivity, and foster a positive organizational culture. This program equips Managers, Supervisors, Tea...

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Programme Overview

Workplace relationships require clear communication, emotional intelligence, constructive conflict resolution, and collaborative engagement that strengthen teamwork, enhance productivity, and foster a positive organizational culture. This program equips Managers, Supervisors, Team Leaders, Human Resource Professionals, Administrative Officers, Customer Service Professionals, Project Managers, and Employees with practical skills to strengthen workplace communication, develop emotional intelligence, manage difficult conversations, resolve conflicts effectively, and build collaborative, high-performing teams. Participants will gain actionable expertise to strengthen workplace communication, enhance emotional intelligence, improve conflict resolution skills, manage difficult conversations effectively, and foster collaborative, respectful, and high-performing workplaces that support organizational success.

Key Learning Objectives Core Outcomes

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Workplace Communication & Interpersonal Effectiveness: Learn strategies to communicate clearly and professionally, strengthen interpersonal relationships, improve active listening, deliver constructive feedback, and foster effective collaboration across teams and departments.
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Emotional Intelligence & Self-Leadership: Acquire skills to develop self-awareness, self-regulation, empathy, resilience, and emotional intelligence that enhance personal effectiveness, leadership capability, and positive workplace interactions.
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Conflict Resolution & Difficult Conversations: Develop approaches to identify sources of workplace conflict, manage difficult conversations with confidence, negotiate constructive solutions, and resolve disputes in ways that strengthen trust, collaboration, and organizational harmony.
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Strategic Collaboration & Team Performance: Apply techniques to build high-performing teams, strengthen workplace relationships, promote mutual accountability, manage interpersonal challenges, and continuously improve collaboration to achieve organizational goals and sustainable performance.

Curriculum Breakdown

4 Modules
Module 1
Fiduciary Responsibility, Ethical Leadership & Board Synergy
Understanding legal liabilities, statutory reporting, and governance codes.
Module 2
Applied Data Analytics & Automated Institutional Dashboards
Hands-on case studies building live queries and decision matrices.
Module 3
Risk Governance, Crisis Mitigation & Audit Readiness
Navigating regulatory inspections, internal controls, and fraud prevention.
Module 4
Executive Action Labs & Capstone Certification
Peer presentations, adoption roadmaps, and CPD certificate issuance.

Target Audience

This executive curriculum is calibrated for senior leaders and institutional executives:

Board Members & Directors Chief Executive Officers Heads of Finance & Internal Audit Public Sector Directors & PSs County Executive Committee Members Senior Managers & Strategists
Standard Investment
KES 69,850.00
+ VAT per delegate (Inclusive of conference materials, meals & CPD certification)
Dates: 26 – 30 Oct 2026
Venue: Baobab Hotel, Diani, Diani
Division: GPS
CPD Accreditation: 8 CPD Points
Certification: Verifiable QR Certificate
NITA Levy: Fully Reimbursable
Book / Register Delegates Request as In-House Cohort
Questions? Call 24/7 Hotline: +254 722 998105

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GPS • PSL 604
WORKPLACE COMMUNICATION, EMOTIONAL INTELLIGENCE & CONFLICT RESOLUTION: MANAGING RELATIONSHIPS, DIFFICULT CONVERSATIONS & WORKPLACE COLLABORATION
26 – 30 Oct 2026 • Baobab Hotel, Diani, Diani
Tuition / Delegate KES 69,850.00
By submitting, you confirm the reservation. NITA levy reimbursable.
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