WCCE 501: World Class Call Center Management MASTERCLASS, MOMBASA

We Believe in Creating Greater Freedom for Your Success!

 

WCCE 501: WORLD CLASS CALL CENTRE MANAGEMENT MASTERCLASS

DATE: 27 May - 01June 2019

THEME: World Class Customer Care

LOCATION: Mombasa, Sarova Whitesands

PRICE: KES 89,850 Net of Taxper Delegate

STRUCTURE: Workshops, Case Studies, Group Assignments

BOOKINGS: Open

 

ESSENTIAL TIP: For maximum benefit, attend the entire series of Programmed courses.

GUARANTEE: This event will NOT be cancelled. Please read our terms and conditions.

 

WHY ATTEND?

Making a difference by future proofing yourself and your organization is integral to long-term strategic success. Staying relevant in a fast-changing business environment is a necessary essential for survival. Start using solutions that work for you by training and consulting with CapaBuil to sustainably underwrite your future success and productivity.

 

AREAS OF FOCUS

Building and Managing Call Center Teams, Comparison of CRM Systems, Call Center Metrics, Call center Disaster Recovery plan Checklists among others. Please register now to receive more details.

 

OVERALL LEARNING OBJECTIVE

By the end of the training,all participants shouldbe able to lower time-to-action through customer relationship management tools and reduce customer complaints

 

TARGET AUDIENCE

  • Customer Care Staff
  • Marketing Staff and Managers
  • Brand & Communications Staff
  • Service Providers & Contractors
  • All others with interest in the above topics

 

BENEFITS

  • Improve understanding of customer relationship skills
  • Increase your confidence in handling difficult customers
  • Lower time-to-action through customer relationship management tools

 

COMPETENCIES & CPD HOURS

What we leave in you is more important than what we leave to you! You do not have to make a choice between high quality competency-based training and counting CPD hours. Not everything that can be counted counts.

Prioritize a brighter future by attending high quality competency based practical training over simply Counting CPD Hours. This training will earn you 25 CPD hours and will set you countless miles ahead in terms of market driven competencies and a secure and successful future.

 

REGULATION

CapaBuil is regulated by the National Industrial Training Authority (NITA). We align with internationally recognized life-long learning principles articulated by: iCPAR, ICPAU, NBAA, ICPAK, ACCA, CIMA, ICPSK, IIA, IHRM, PAFA, IFAC, among others

REGISTER TODAY

For more information and to register, please Contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it.by Tel. +254 202400200 / 0714297809 / 0713198068 // 0722354177 / 0722998105

 

THOSE WHO BOOKED THIS COURSE ALSO BOOKED:

Advanced Customer Service & Client Value Enhancement

Customer Service Quality-ISO 9001 & Beyond

Customer Profiling, Techniques and Procedures

Customer Service Orientation

Event Properties

Event date 27-May-2019
Event End Date 01-Jun-2019
Cut off date 05-27-2019
Individual Price KES 89,850
Location Mombasa
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