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EEB 08 BTS • Business Transformation & Strategy 1 CPD Hour Complimentary Webinar

From Customer Complaints to Public Trust: Redesigning Service Delivery for the AI Era

Executive Briefing 8 of the complimentary monthly CPD executive webinar series (Service Excellence & Public Trust). One critical issue. One expert hour. One action plan.

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Programme Overview

Executive Briefing 8 in the CapaBuil Executive Briefing Series: a concise expert briefing on one urgent regulatory, technological, financial or workforce issue. Participants understand what has changed, why it matters, where their organization may be exposed and what practical action should follow. The complimentary briefing creates awareness and direction; CapaBuil's advanced CPD programmes and customized institutional training take participants further into implementation, tools, controls, capability building and organizational application. Category: Service Excellence & Public Trust. Standard briefing time: 12:00 p.m. - 1:00 p.m. EAT.

Key Learning Objectives Core Outcomes

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Current expert insight translated into practical workplace implications.
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A focused action framework that can be applied after the briefing.
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CPD hours for professional development, subject to the requirements of the relevant professional body.
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A digital certificate, subject to participation requirements.
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Access to deeper applied learning through CapaBuil's advanced CPD and customized institutional programmes.

Target Audience

This executive curriculum is calibrated for senior leaders and institutional executives:

Executives and managers Heads of department Board and committee members Finance and accounting teams Internal auditors HR professionals ICT and data professionals Risk and compliance teams Legal teams and DPOs Customer experience and communications teams Public-sector officers SACCO professionals
Registration
Complimentary
No registration fee. CPD hours and a digital certificate, subject to participation requirements.
Dates: 10 Mar 2027
Time: 12:00 p.m. - 1:00 p.m. EAT
Format: Live online webinar
Division: BTS
CPD Accreditation: 1 CPD Hour
Certification: Digital certificate*
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Questions? Call 24/7 Hotline: +254 722 998105

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BTS • EEB 08
From Customer Complaints to Public Trust: Redesigning Service Delivery for the AI Era
10 Mar 2027 • 12:00 p.m. - 1:00 p.m. EAT • Live online webinar
Registration Complimentary
Complimentary
Complimentary registration. Certificate subject to participation requirements and the CPD rules of your professional body.
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